SCG and YAMATO ASIA Jointly Launch “SCG EXPRESS” as Expert in Small-parcel Delivery and First Service Provider to Offer Temperature-Controlled Parcel Delivery
Service started off in Bangkok and vicinities with first service center opened in Bang Sue
Bangkok – SCG is tapping into the market of express delivery service through its partnership with YAMATO ASIA. With an initial investment of Bt633 million, SCG EXPRESS springs into operation in response to the growing e-commerce trend that saw 12% increase in online transactions in 2016. SCG EXPRESS positions itself as the expert in express small-parcel delivery service, promising not just quality but also caring attitudes comparable to how a mother cat would carry her own kitten. SCG EXPRESS offers four types of service: TA-Q-BIN (express small-parcel delivery to and from homes); DOCUMENT TA-Q-BIN (express courier service for documents and small parcels to and from offices); TA-Q-BIN COLLECT (payment upon delivery); and COOL TA-Q-BIN (the first and only temperature-controlled delivery service in the market). SCG EXPRESS now introduces its service in Bangkok and the vicinities (including Pathum Thani, Nonthaburi, and Samut Prakan) with its first service center up and running in Bang Sue. The firm aims to open 110 service outlets by end of year 2017, including SCG EXPRESS Service Points and SCG EXPRESS Service Agents.
Mr. Nithi Pattarachoke, Vice President – Domestic Market at SCG Cement-Building Materials, says the digital trend is playing an increasing role in businesses and consumers’ spending behaviors. He points out that the market value of e-commerce has already grown by more than 12% in 2016, resulting in increased demands for express delivery service in the domestic market. Recognizing an ample business opportunity that this industry has to offer, innovation leader SCG has joined forces with Japan’s leading small-parcel delivery service company YAMATO ASIA PTE., LTD to establish SCG EXPRESS as the new player in express small-parcel delivery service with a business concept of “Deliver Your Happiness”.
“The partnership creates a synergy of our strengths. SCG is outstanding in terms of innovations and quality while YAMATO ASIA has solid expertise in small-parcel delivery. In Japan, YAMATO ASIA has won the highest customer satisfaction. For more than two years, this firm has worked closely with SCG to research the Thai market and study Thai consumers in order to determine the best approach to address consumers’ needs and raise the standards of delivery service here. A budget of Bt633 million has been set aside as the initial investment for this joint venture,” Mr. Nithi says.
SCG EXPRESS is positioned as the expert in express small-parcel delivery service. With a firm commitment to service quality and attentive care, the company handles your parcels the way a mother cat would carry her kitten. Based on internationally-recognized standards of the Japanese partner in parcel delivery service, especially its polite and service-minded staff, the know-how from Japan has been localized and passed on to sales drivers of SCG EXPRESS. Today, SCG EXPRESS offers four types of service. As the highlight, COOL TA-Q-BIN is the first and only temperature-controlled small-parcel delivery service in Thailand with two available options: Chilled for a temperature range between 0 and 8 degrees Celsius, and Frozen for temperatures below -15 degrees Celsius. Parcels are accepted at sizes not exist than 160 centimeter in any of the three dimensions and up to a maximum weight of 25 kilograms, with prices starting from Bt40.
The startup stage will see SCG EXPRESS offering its service in Bangkok and the vicinities. The first service point of SCG EXPRESS in Bang Sue is a 38-square-meter office located in 26A Building, SCG headquarters. Interested customers can either seek the service in person at the service points and service agents or contact the call center at 02-239-8999. For more information or to book a service, customers can also visit www.scgexpress.co.th or use SCG EXPRESS app, which is now available both for iOS and Android devices.
“We will continue to build awareness of SCG EXPRESS among our key target groups, namely online sellers in business-to-customer (B2C) segment, online buyers and sellers who are engaged in customer-to-customer (C2C) transactions, and general public. Our communication will be focused on the strengths in terms of service quality and attentive care to maximize customer satisfaction, as well as a readily strong team of more than 130 sales drivers with the capability to handle up to 5,000 parcels a day. Alongside our efforts to build consumer awareness and recognition of SCG EXPRESS, we will grow our network to a target of 110 service outlets by year 2017, which will include both SCG EXPRESS Service Points and SCG EXPRESS Service Agents,” Mr. Nithi concludes.